Support

How do I restore my purchase on a new phone?

Open PetReady, go to the unlock screen, and tap Restore purchase. Make sure you’re signed in to the same Google or Apple account you bought it with — the store, not the app, keeps the record of your purchase.

How do I delete my data?

Everything PetReady stores lives on your device. You can tap Start over in the app to reset your progress, or simply uninstall the app to remove all of its data. Nothing is stored on our servers because we don’t have any.

Why does it ask for location?

Only to measure the distance during a walk, so a walk actually counts. We don’t record your route or coordinates, and nothing leaves your device. See our Privacy Policy.

Does it work offline?

Yes. PetReady runs entirely on your device and doesn’t need an internet connection, except the one moment you make the in-app purchase (handled by the app store).

Is a real animal involved?

No. PetReady is a simulation — there is no real animal, and no real animal is ever affected by missed care. It’s practice for the responsibility, before you bring one home.

The walk won’t complete — what’s wrong?

The walk needs real outdoor movement with a good GPS signal. Indoors, GPS is too weak to register. Head outside, and watch the on-screen accuracy readout — if it says the signal is weak, move to more open sky.

Are cats coming?

Yes — dogs first, done properly, with cats planned before or shortly after launch. The concept covers both.